Terms of Service

Introduction

Establishing the framework and acceptance of terms. These Terms of Service ("Terms") govern your use of services provided by J Star Care Agency ("we," "us," or "our") accessible via our website. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

Services

Outlining the nature and scope of services offered. We provide home care services including personal care, companionship, meal preparation, and healthcare support across England. Details of services are available on our website. All services are subject to availability and compliance with applicable laws.

Eligibility and Registration

Specifying requirements for service access. You must be at least 18 years old to use our services. Registration may be required, involving the provision of accurate personal information. You are responsible for maintaining the confidentiality of your account details.

Payment Terms

Detailing payment obligations and methods. Services are billed as agreed upon in your care plan. Payment is due within 30 days of invoicing via bank transfer or other methods specified. Late payments may incur interest at the rate of 2

Cancellation and Refunds

Explaining cancellation policies and refund processes. You may cancel services with 14 days’ notice. Refunds for prepaid services will be processed within 30 days, minus any costs incurred. We reserve the right to terminate services with notice if terms are breached, with no refund for unused portions.

Intellectual Property

Protecting company-owned content and materials. All content on our website, including text, graphics, and logos, is our property and protected by copyright laws. You may not reproduce or distribute it without our written consent.

Liability and Disclaimers

Clarifying limitations of liability. We strive to provide reliable care but are not liable for indirect damages arising from service use. Our liability is limited to the amount paid for services. Services are provided "as is," without warranties beyond legal requirements.

Governing Law

Establishing legal jurisdiction. These Terms are governed by the laws of England and Wales. Disputes will be resolved in the courts of London, to which you consent to jurisdiction.

Changes to Terms

Notifying about potential updates to the terms. We may update these Terms periodically. Changes will be posted on our website with the updated date. Continued use after changes constitutes acceptance.